Age Requirement You must be at least 21 years of age to purchase and receive alcoholic beverages from BLM Wine + Spirits. By placing an order, the customer represents that s/he is at least 21 and can provide proof of legal age upon receipt of the order. Internet orders are shipped via either Federal Express or DHL, depending on the destination. Shipments containing alcohol may not be delivered without obtaining the signature of an individual 21 or older. If no one will be at home to sign for your package during the day, we strongly suggest shipping to an alternate address, such as your place of business, or using the evening delivery option. PLEASE NOTE THAT WE DO NOT SHIP OUT OF THE COMMONWEALTH OF MASSACHUSETTS PER STATE REGULATIONS !
Insurance and Delivery Times BLM Wine + Spirits makes every attempt to ship items within 3 business days of receiving an order, but some orders take longer to process.
Our carrier, Federal Express, will ship wine via ground service only. Second day and overnight shipping is not available at this time. In general, customers should expect orders shipped by ground delivery service to arrive in 10 business days or less.
Local Delivery and In-Store Pickup In addition to shipping options, BLM Wine + Spirts offers local delivery to neighborhoods certain neighborhoods for fees starting at $19.99. Local delivery takes 2 to 3 days time. In certain instances, large orders may be delivered outside our local area. Call for information. Customers may also order online and pick up items at our store. There is no charge for in-store pickup.
Protective Packaging Wine is packaged for shipping in molded plastic inserts specially designed to prevent breakage. This packaging does not, however, provide protection from extended exposure to heat. Please consider expedited shipping during warmer months to help ensure that items aren’t damaged by heat. Styrofoam shippers, which do provide some protection from extreme temperatures, are available for a nominal surcharge. Please call for details. DHL does not insure wine against heat damage. It is the customer's responsibility to take appropriate precautions when shipping wine in warm weather.
Order Confirmation and Tracking Once the customer places an order, s/he receives an automated e-mail confirming only that the order has been received by BLM Wine + Spirits. This confirmation is not an indication that all items in the order are available for shipping. (See "Out of Stock Items" below.) A separate e-mail confirmation will be sent when the order is shipped.
Out of Stock Items We make every attempt to keep our online inventory accurate and up-to-date, but occasionally we run out of items unexpectedly. In addition, BLM Wine + Spirits carries many old and rare wines which are in extremely limited supply. We will contact you if we are unable to fulfill your order exactly as it was placed. No item or vintage substitutions will be made made without the customer's express permission. If we are unsuccessful at contacting you to discuss your order, our policy is to ship only the available items and adjust the shipping charges accordingly. Your credit card will not be charged until we ship your order and you will not be charged for out-of-stock items.
Customer Returns BLM Wine + Spirits guarantees the quality of all our products and services. Your satisfaction is our first priority. If there is a problem with your order, please contact us immediately. No refunds will be made after 30 days of the date on which the item was delivered. Customers should retain all boxes and packing materials in case items need to be returned to us. Shipping charges are non-refundable except in the case of lost or damaged orders. Consistent with industry standards, wines that are more than 10 years old are purchased at the buyer's risk and are non-returnable. .
